Shipping Policy

Thank you for choosing Byrd Tool Experts for your Shelix head needs. We strive to provide you with high-quality products tailored to your specifications. Please review our shipping policy outlined below:

1. Order Processing Time:

   • Orders for in-stock products will typically be processed and shipped within 1-2 business days.
   • For custom Shelix Heads, or made-to-order Shelix heads that have a long manufacturing lead time, please refer to the individual product listing for estimated processing times. These processing times can vary from one week to six months, depending on the complexity and customization of the product selected by the customer.

2. Communication Regarding Custom Orders:

   • If your selection includes a custom-made or made-to-order part with a long lead time, our support team will proactively reach out to you to provide an estimated timeline for manufacturing and shipping.
   • We aim to keep our customers informed throughout the production process and will notify you promptly if there are any delays or changes to your order status.

3. Shipping Methods:

   • We offer shipping via UPS Ground or USPS, depending on the size and weight of the order.
   • Customers may have the option to select their preferred shipping carrier during the checkout process.
   • Please note that shipping times may vary depending on your location and the shipping method chosen. Once your order has been shipped, you will receive a tracking number to monitor the status of your delivery.

4. International Shipping:

   • We do offer international shipping when needed.  Please contact our support team for an international shipping quote. 

5. Shipping Costs:

   • Shipping costs are calculated based on the weight, dimensions, and destination of your order.
   • The shipping cost will be displayed during the checkout process before payment confirmation.

6. Multiple Shipments:

   • In cases where an order contains both in-stock and custom-made items, we may ship the available items separately to expedite delivery. You will be notified if your order will be shipped in multiple packages.

7. Shipping Address Accuracy:

   • Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for delays or lost packages due to incorrect address information provided by the customer.

8. Order Tracking:

   • Once your order has been shipped, you will receive a confirmation email with tracking information. You can track the status of your delivery using the provided tracking number on the carrier's website.

9. Shipping Delays:

   • While we make every effort to ensure timely delivery of your order, please understand that unforeseen circumstances such as weather delays or carrier issues may impact shipping times. We appreciate your patience and understanding in such situations.

10. Contact Us:

    • If you have any questions or concerns regarding your order or our shipping policy, please don't hesitate to contact our customer support team at support@byrdtoolexperts.com or (855) 567-3250. We are here to assist you and ensure your satisfaction with your shopping experience.

By placing an order with Byrd Tool Experts, you agree to abide by the terms and conditions outlined in this shipping policy. Thank you for choosing us for your  Shelix Heads needs. We appreciate your business!